Join ORTECH as a Customer Success Intern!

Gain hands-on experience in customer engagement, license management, and account administration for cutting-edge analytics and AI solutions. This internship is your opportunity to dive into customer-facing processes and support service excellence at ORTECH.

Why Join ORTECH?

✅ Hands-on Customer Success Experience

• Support customer relationship management for enterprise-grade analytics and AI platforms.

• Learn to manage software license renewals and payments in a fast-paced environment.

✅ Learn from Industry Experts

• Receive mentorship from seasoned professionals in customer success and technical account services.

• Get exposure to CRM usage, customer lifecycle tracking, and customer retention strategies.

✅ Pathway to a Full-Time Career

• Outstanding interns may be offered full-time roles at ORTECH!

✅ Engaging & Collaborative Culture

• Work closely with diverse teams across Customer Success, Finance/Admin, and Technical Services.

• Experience life in a dynamic, innovative, tech-driven company.

✅ Professional Development

• Build skills in communications, client-facing operations, and customer value management.

• Hands-on experience with CRM tools, internal tracking systems, and customer communications.

What You’ll Do:

• Assist in monitoring software license expiry dates and supporting the renewal process.

• Help coordinate invoicing and follow up on payments to ensure timely collection.

• Maintain customer databases, update records, and manage renewal tracking logs.

• Support the preparation of customer success communications and basic reporting on usage/adoption.

• Participate in onboarding and client support activities alongside the Customer Success team.

• Document customer feedback and assist in internal process improvements.

• Learn about ORTECH’s solution suite (analytics, AI/LLM, graph analytics, etc.) to support customer communications.

Who Should Apply?

• Students pursuing or recently completed a Degree/Diploma in Business, IT, Data Analytics, or a related field.

• Strong communication and organizational skills.

• Proficiency in Microsoft Office (Word, Excel, PowerPoint); CRM tool exposure is a plus.

• Eager to learn, proactive, and keen to develop foundational customer success skills.

What We Offer:

• Attractive internship allowance.

• 6 to 12-month internship, with a possibility of extension or full-time employment based on your performance.

• Real-world exposure to customer success in analytics, AI, and data engineering environments.

• Supportive, collaborative, and fast-paced work environment.

Location: Menara Uncang Emas, Kuala Lumpur
Duration of Internship: 6 - 12 months