ORTech: Your Path to Data-Driven Success

Join OR Technologies Sdn Bhd (ORTech), a leading Analytics Engineering company revolutionizing the way organizations leverage data. We're seeking talented individuals to join our team and help us empower clients with actionable insights.

As a data-centric organization, we specialize in:

• Data Engineering and Data Lakehouse Implementation

• Data Management and Governance

• Data Insights and Analytics

• AI and Machine Learning

Our expertise extends to cutting-edge platforms like Alteryx, Tableau, Dremio, Cloudian, Snowflake, AWS, and Azure.

If you're passionate about data, innovation, and driving business outcomes, we invite you to explore our career opportunities.

Location: Menara Uncang Emas, Kuala Lumpur

Responsibilities

• Serve as the primary point of contact for assigned customers to ensure satisfaction with ORTECH’s analytics, AI, and data engineering solutions.

• Monitor customer software license expiry dates through partner/vendor portals or internal tracking systems and manage the renewal process.

• Coordinate with Finance/Admin to issue invoices, process renewals, and follow up on payments to ensure timely settlement by customers.

• Maintain accurate customer records, renewal tracking logs, and communication history.

• Build strong, long-term relationships with customers to encourage ongoing adoption and retention of ORTECH’s solutions.

• Conduct regular account reviews with customers to understand evolving needs and identify opportunities for upselling or cross-selling.

• Track customer usage and adoption metrics, flagging risks of low engagement to relevant teams for proactive action.

• Coordinate with Solution Engineers and Trainers to schedule customer onboarding, training sessions, and enablement workshops.

• Document customer feedback and work with internal teams to improve products, services, and customer experience.

• Support proposal follow-ups, contract renewals, and tender-related customer documentation when required.

• Maintain familiarity with ORTECH’s portfolio (Alteryx, Tableau, Dremio, Cloudian, AI/LLM inference, graph analytics) to assist customers in achieving maximum value from their investments.

Requirements

• Degree/Diploma in Business Administration, IT, Data Analytics, or a related field with a CGPA of 3.0+

• Fresh graduates with strong communication and organizational skills are encouraged to apply

• Excellent interpersonal and relationship-building skills

• Strong organizational skills and attention to detail

• Ability to communicate technical value propositions in business-friendly terms

• Comfortable using web portals, spreadsheets, and CRM systems for tracking and reporting

Additional Points

• Experience with analytics platforms is an advantage

• Knowledge of CRM tools (e.g., HubSpot, Salesforce, Zoho) is beneficial

• Familiarity with government or enterprise project environments is a plus

What We Offer:

• Competitive salary and benefits package

• One-year contract position with potential for permanent placement

• Opportunity to work closely with customers on analytics and AI adoption initiatives

• A collaborative and supportive work environment

Career Growth Path
At ORTECH, we offer clear career progression:

1. Senior Customer Success Executive – managing high-value accounts and overseeing renewals.

2. Customer Success Manager – leading customer success operations.

3. Head of Customer Experience – shaping retention and engagement strategies company-wide.

Employment Type:

• One-year contract position with the potential for permanent placement.

Are you ready to take your data analytics skills to the next level? Apply today!